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Our Project Process

  1. Customer/Designer Contacts Small Shovel Big Solutions: The project journey begins when the customer or designer reaches out to Small Shovel Big Solutions to discuss their project needs.

  2. Initial Consultation: For the initial consultation, a fee will be invoiced after the first hour, which is non-refundable but will be credited towards the final project invoice.

  3. Scope of Work/Estimate Creation: Small Shovel Big Solutions will create a comprehensive Scope of Work/Estimate based on the discussed project requirements, which will be sent to the customer for review.

  4. Customer Approval: The customer initiates project approval by agreeing to the Scope of Work/Estimate (signature may be required)*, submitting a 50% deposit to the project invoice**, and signing the readily available Terms and Conditions Agreement on our website.

  5. Scheduling and Project Commencement: With the deposit secured, scheduling is finalized, and the project commences as planned.***

  6. Final Invoice: Once the project is completed, the final (updated) invoice, including any change orders, will be sent to the customer.

  7. Final Payment: Payment for the project is required within 30 days of the final invoice being issued to ensure prompt completion and closure of the project.*


This outlined process aims to ensure transparency, clarity, and a smooth project experience for all parties involved. Should you have any questions or require additional information at any stage, please do not hesitate to contact us. Thank you for choosing Small Shovel Big Solutions for your project needs.

* The Initial Consultation fee previously paid will be applied as a credit to the invoice.

** Payment Processing: A 3% fee will be added to all credit card payments as specified in our terms and conditions.

*** Change Orders: Any work or materials created outside the initially agreed-upon Scope of Work will be handled as change orders. Customers are encouraged to refer to our terms and conditions for further information on this process.

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